June 21, 2007

MEMORANDUM CIRCULAR NO. 133

DIRECTING ALL DEPARTMENTS, BUREAUS, OFFICES, AND INSTRUMENTALITIES OF THE GOVERNMENT, INCLUDING GOVERNMENT-OWNED AND CONTROLLED CORPORATIONS TO FULLY COMPLY WITH MEMORANDUM CIRCULAR NO. 35 DATED MARCH 17, 2003

WHEREAS, pursuant to Article XI, Section 1 of the Constitution stating that a public office is a public trust and public officers and employees must at all times be accountable to the people and serve them with utmost responsibility and efficiency and further, pursuant to cDCIHT

WHEREAS, the Civil Service Commission (CSC), pursuant to

WHEREAS, the CSC has monitored compliance by agencies with the directive and has reported that out of the 5,881 agencies, the CSC Regional Offices have inspected/monitored, 3,243 or 55.14% agencies as of December 2006: highest rates of compliance were in Regions 12, 11 and NCR, with 176 (97.78%), 181 (83.03%), and 323 (79.75%) offices, respectively and lowest rates of compliance were in ARMM, Region 8, and CARAGA Region with 35 (22.15%), 209 (28.51%), and 88 (33.59%) agencies;

WHEREAS, aforesaid results yielded the findings of 14.01% compliance by agencies indicating that the directive is not being implemented effectively;

WHEREAS, there is a need to strengthen implementation of the directive for the publication of agency Service Guide/Handbook, Posting of Workflow Chart and Service Pledge by all government agencies.

NOW, THEREFORE, I, GLORIA MACAPAGAL-ARROYO, President of the Republic of the Philippines, by virtue of the powers vested in me by law, do hereby order:

SECTION 1. All agencies which have not complied with

SECTION 2. The Civil Service Commission is hereby directed to do the following:

1. To assist those agencies concerned in the development of Service Guides (SG), Workflow Charts (WFC), Service Pledges (SP);

2. To conduct capability building to the agencies concerned to develop competence on the preparation of SG, WFC and SP;

3. The CSC Regional Offices and CSC Field Offices are directed to continuously conduct regular audits therefor.

SECTION 3. This Memorandum Circular shall take effect immediately upon approval.

DONE in the City of Manila, this 21st day of June, in the Year of Our Lord, Two Thousand and Seven.

Published in the Official Gazette, Vol. 103, No. 32, p. 5108, August 6, 2007.